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How to use Essence Web Call ?
Webcall is the all new web communication tool for customer service ”Aall you have to do is to " CLICK" the icon of "phone" on our homepage, and you can get the free talk to our operator with high quality,
The Operating System Web Call Supported : Windows 2000 SP4 / Windows XP ”C
Caution for Browser : pls adopt Microsoft Internet Explorer 6.0 and above version
ARE YOUR EARPHONE AND MIC READY ?
¢°”BIt's free charge when use the Web Call via this homepage.
¢±”BIf browser is truned off, the call will be terminated immediately.
¢²”BThe webcall may not workable when client is under Firewall or Proxy ”C
¢³”BThe quality of Webcall will be different depends on the bandwidth of user.
Install the ActiveX Compoment
If it's the first time use Essence Webcall service, the warning message will appears, pls click "Install" , the ActiveX compoment is certisfied by Microsoft already, and you don't have to install again.
Two types of Webcall Service :
A. "ONE CLICK" Mode -- Talk to Essence Operator
Click the phone icon => Speak to Essence Operator
B. " KEYPAD" Mode -- Dial the extension number
Press " START" => The Cover Slide Up => Dial extension number => Talk to the extension number
Previous versions: One Click || Key Pad
Please make sure you have properly plugged in the head phone with microphone.