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WebCall build in web page

【WebCall Customer Call Center】
   

1. What can WebCall do? 

Customers can talk to customer service members in enterprises via WebCall. It is so convenient just like call from a traditional telephone.

2. How to use WebCall?

(1) Click the WebCall icon "Call Me" to connect to customer service in a company.

(2) When the web page shows "CONNECTED", customer and member in the company can communicate with each other through earphone with microphone without installing any more softwares.

 

3. The advantage of building WebCall in web page

Essence IPPX series support WebCall which can be customer service hotlines. Companies only have to create an icon in their web page. Once customers click the icon, the call can direct link to Essence IPBX customer service system, and the customers are free of charge. This is very convenient for customer and company communications, and also brings giant benefits of economy and society.

Call Center uses CTI technology to provide companies a convenient and fast communication platform. It can have functions of information exchanges, customer services, pricing information, telephone exchange and so on. The customer service system requires safe, reliable, easy to maintain, easy to upgrade, and the call center technology requires advanced technology, overall functions, high-efficiency, standardization and consistency. Aim to different needs of various industries, Essence Technology takes advantages of its IP PBX series platform with unified model design to provide the leading call center technology. Based on customer’s needs and plan, we analyze the capabilities, needs and system in order to inter-connect platform and applications and provide mutual and excellent solutions.

This kind of customer service system is based on call center platform of Essence IPBX series. With just one click in company’s website, it can directly connect to the IP PBX in the company, and provide serviced with the ACD (Automatic Call Distribution) function. No matter what customers ask, the company can meet their needs immediately with the system.

4. What do I need for WebCall?

End-User
    *    Require Windows 2000 SP4 or Windows XP Operating System
    *    500MHz CPU
    *    128 MB of RAM
    *   Microsoft Internet Explorer 6 or higher
    *    A sound card, earphone/loud-speaker and microphone
    *    Internet connection (Broadband: Cable or ADSL)

4、Essence EWCS Series
    Here is the comparison of the Essence WebCall Server product line, it focus on both SMB and SoHo market :

MODEL

EWCS-1924

EWCS-1923

EWCS-1901

  Concurrent Calls

30

30

10

Registrar

100

30

10

WAN Port

1

1

1

LAN Port

1

1

4

FXO Port

Max 8

Max 8

Max 4

FXS Port

Max 8

Max 8

Max 4

Auto Attendant

Y

Y

Y

Platform

Rack Mount

Rack Mount

Desktop

Welcome to our Demo Room !!



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